If you are running into issues getting a Qiwio embed working properly, this help page serves as a good first step and includes many things to check and try that may alleviate your troubles.
Here are some common challenges, and how to overcome them.
Black Bars on the Top and Bottom or Sides of the Video
Does your video look sort of like this one?
*(Note: this is just an image as an example, not a playable video!)
Those lines on the top and bottom (or left and right) are the worst! That can happen if the dimensions of your embed code don’t match the dimensions of your video.
You’ll want to make sure your videos are embedded responsively in this case. Otherwise, be sure that you’re not manually adjusting the size of the video in the embed code outside of the Qiwio environment.
Feel free to give us a shout if you need help on this front!
Video Not Resizing Correctly
There are generally two ways in which a video might not display at the size you’d expect.
The first situation is embedding in WordPress using oEmbed, but the video is displaying at smaller dimensions than what you set on the Embed screen. If that’s happening, it’s possible that your WordPress theme specifies a maximum width for content embedded with oEmbed.
The second situation is when you’d like your video to be responsive, but it’s not changing size when it should. Check to make sure that the parent container (that’s the HTML element surrounding your video, like a set of <div> tags) is set to the width you’d like. That’s what the embed code will use to determine how wide the video should be.
If you’re having a problem with the size of your video and the tips above don’t do the trick, send us a link to the video and we’ll help you get it looking great!
Experiencing issues when interacting with a video?
Interactive video is a new, innovative technology, which means that some internet browsers can sometimes cause issues with interactive video. We have found that some issues occur when using older versions of browsers or lesser known browsers.
The first step to fixing any issues you may experience is to make sure you have the latest version of your internet browser. You can download the latest version of the most common browsers here; https://browsehappy.com/
If the above did not work, we have improved our embed code to be able to work on more internet browsers. Please check the embed code you added to your website, if your embed code starts with;
Then you are currently using the old embed code. Just simply go to the video within your Qiwio account, click share > embed to website and copy & paste the new embed code onto your website.
Here is more information on how to embed video to your website.
If the above to options did not help, feel free to submit a support ticket and our amazing support team would love to help!